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Insights

 

We share our latest insights and expertise in the forces that are shaping the business and technology world.

Strategic Steps: Generative AI Adoption in the Public Sector

Strategic Steps: Generative AI Adoption in the Public Sector

Generative artificial intelligence (AI) promises new opportunities for organizations willing to embrace its potential. With this comes unique challenges faced by the public sector, and we’re excited to share a roadmap that can guide government agencies towards a more responsible approach to AI. Let’s explore the critical steps to take when ‘Building Your Generative AI Roadmap’.

Overhauling Taxpayer Support with AI

Overhauling Taxpayer Support with AI

Discover the impact of an innovative AI chatbot developed by the IRS. This type of AI implementation is overhauling the taxpayer assistance experience and putting the IRS on the path to digital transformation. This tool delivers real-time, precise responses, increasing efficiency and elevating user satisfaction. Read more about it in our case study.

Exploring AI’s Hidden Biases

Exploring AI’s Hidden Biases

This case study sheds light on the challenges posed by AI-driven recruitment tools, highlighting the need for organizations to examine the data and evaluation criteria used to train such models.

AI in Action

AI in Action

When embraced with care and intention, AI can shape a more innovative and responsive future for public services. Here are seven transformative uses of AI within public sectors worldwide.

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